Shipping Policy

Processing Time:

Orders are processed within 3–5 business days after payment confirmation.

Delivery Time:

• Standard Shipping: 10–20 business days (depending on the destination country)
  

Tracking:

Once your order has been shipped, you will receive a tracking number by email.

Note:

Delivery times may vary due to customs clearance or unexpected delays.

Refund & Return Policy

Your satisfaction is our top priority.

Return Period:

You may request a return or exchange within 14 days of receiving your order.

Conditions:

• Items must be unused, unopened, and in their original packaging.
  
• For hygiene and safety reasons, opened contact lens boxes cannot be returned.
  

Refunds:

After we receive and inspect the returned item, the refund will be issued to the original payment method within 3 business days.

Shipping Costs:

Return shipping costs are the responsibility of the buyer, unless the product arrived damaged or incorrectly delivered.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery and include photos. We will arrange a free replacement or a full refund.