Shipping Terms
Shipping Policy
Clear delivery timelines, transparent fees, and real-time tracking.
Shipping Options & Important Notes
- Delivery times may vary depending on destination and carrier conditions.
- Orders placed on non-business days will be processed the next business day.
- Working Days: Monday to Saturday
- Daily Shipping Cut-off Time: 18:00 (GMT+8)
- Orders under $29: $4.99 shipping fee (United States)
- Free shipping on orders over $29
Order Processing & Delivery Time
Shipping Origin
Your order will be shipped from our warehouse located in Zhejiang, China.
Incorrect Address & Delivery Issues
If incorrect shipping information was provided, please contact us at support@colouredeye.com as soon as possible.
Taxes & Customs Duties
Prices shown on our website do not include customs duties, import taxes, or clearance fees. Any such charges are the responsibility of the customer.
Tracking Your Order
Once your order has shipped, you will receive an email with tracking information. Logged-in customers can also view tracking details in their Order History.
Frequently Asked Questions
Can I track my order?
Yes. Tracking details will be emailed once your order ships and are also available in your account.
My package shows delivered, but I haven’t received it.
Please check nearby locations, neighbors, or contact your local carrier for assistance.
Still have questions?
Contact our support team — we’re always happy to help.
