Customer disclaimer
Customer Disclaimer
Thank you for choosing ColouredEyes. To ensure your safety and health, please read the following disclaimer carefully before purchasing and using our products. By purchasing and using the products on this website, you agree to the following terms.
Eye Health & Medical Advice
Before purchasing and using any contact lenses, it is essential to undergo an eye examination to ensure your eye health is suitable for contact lens wear. We strongly recommend consulting an eye care professional or optometrist, especially if you have any eye conditions, allergies, or vision problems.
Our contact lens products are intended for healthy adults. If you have eye conditions such as dry eyes, corneal damage, conjunctivitis, or any other eye issues, please avoid using our products unless advised by a doctor.
Pre-Use Considerations
The contact lenses sold by our company are for personal use only and should not be shared with others.
Please follow the recommended wearing time and replacement cycle for each type of lens to avoid prolonged wear.
When using our products, please follow the care instructions to ensure proper cleaning and disinfection. Wearing expired or damaged lenses may lead to serious eye health problems.
Discomfort & Allergic Reactions
If you experience any discomfort, redness, stinging, or other abnormal symptoms while wearing contact lenses, immediately remove them and consult an eye care professional.
If you are allergic to certain materials, please check the ingredients of the lenses before use to ensure they are suitable for your eye health.
Return & Exchange Policy
Due to hygiene reasons, once contact lenses have been opened or used, we are unable to accept returns or exchanges.
If you receive damaged or faulty products, please contact us within 7 days of receiving the product, and we will offer a return or exchange.
Returns are only accepted for unopened, unused products, and the packaging must be intact.
Age Restrictions
Our contact lens products are intended for individuals 18 years and older. Customers under the age of 18 must use contact lenses under the supervision of a parent or legal guardian.
We reserve the right to refuse sales to underage customers.
Health Responsibility
We are not responsible for any eye health issues resulting from improper use, neglecting health advice, over-wearing lenses, or using unauthorized care products.
It is the buyer’s responsibility to follow all usage guidelines and ensure proper storage and use of the product.
Product Quality & Compliance
All of our contact lenses meet European CE certification standards and are ISO quality certified. Each product undergoes strict quality testing to ensure it meets international safety standards.
Product descriptions and images are for reference purposes only. Actual products may differ slightly due to manufacturing batches. We are not responsible for any issues arising from inaccurate product descriptions or images.
Amendments to Disclaimer
We reserve the right to modify and update this disclaimer at any time. Any changes will be posted on this page, and you should check periodically for the latest terms.
